Skip to main content

Getting Started

Home / Getting Started / I didn’t place any order via phone—why was I charged for the call and trade facility?

Getting Started

I didn’t place any order via phone—why was I charged for the call and trade facility?

At Firstock, a charge of ₹50 + 18% GST is levied when:

  • A client calls to place, modify, or cancel an order.
  • Positions are squared off due to margin shortfall.

This charge is referred to as the Call and Trade Charge.

Call and Trade (Auto Square Off) Charge applies when intraday positions (MIS and CO) are not closed by the trader before the square-off time, and Firstock has to close the position.

Square-Off Timings at Firstock:

Segment

Square-Off Time

Equity

3:25 PM

F&O

3:25 PM

Footer

Take control of your wealth with Firstock. Track your investments, trade wisely—all in one easy-to-use platform.

Download the App now

Invest in Stocks, Mutual Funds, IPOs, Bonds, ETFs & Futures, Options,

Company

About Us Product Pricing Become a Partner Referral Programme Contact Us

Offerings

Stocks & ETF Future & Options Gold Bonds & Govt. Sec Mutual Funds IPO Developers API

Support

Account Opening Fund Transfer List of Charges Downloads Support Portal Raise a Ticket

Utilities

Brokerage Calculator Margin Calculator Margin Approved Securities Notice Board Support Portal Holiday Calendar

© 2025 Firstock. All rights reserved.

Firstock Share Broking Pvt Ltd

  • No 350,1st Floor, 36th A Cross 7th Main Rd 5th Block Jayanagar, Bengaluru, KA 560041.
  • NSE​ &​ BSE – SEBI Registration No.: INZ000260334
  • CDSL: Depository services – SEBI Registration No.: IN-DP-67-2015 Mutual Fund ARN: 132812

    • For any complaints pertaining to securities broking please write to complaints@firstock.in for DP related todepository@firstock.in Please ensure you carefully read the Risk Disclosure Document as prescribed by SEBI.

    Attention Investors:

    Investments in securities market are subject to market risks; read all the related documents carefully before investing.

    Prevent Unauthorized Transactions in your trading/demat account Update your Mobile Number/Email IDs with your Stock brokers/Depository Participant. Receive alerts/information of your transactions on your Registered Mobile/Email for all debit and other important transactions in your trading/demat account directly from Exchange/CDSL on the same day.

    KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.

    No need to issue cheques by investors while subscribing to IPO.Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worry for refund as the money remains in investor's account.

    Procedure to file a complaint on SCORES (Easy & quick). Register on SCORES portal and have the mandatory details for filing complaints on SCORES (Name, PAN, Address, Mobile Number and E-mail ID). Benefits: Effective Communication and Speedy redressal of the grievances.

    Dear Investor, if you are subscribing to an IPO, there is no need to issue a cheque. Please write the Bank account number and sign the IPO application form to authorize your bank to make payment in case of allotment. In case of non-allotment, the funds will remain in your bank account. As a business we don't give stock tips, and have not authorized anyone to trade on behalf of others. 

    Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 01, 2020. Update your email id and mobile number with your stock broker / depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge Check your securities/MF/bonds in the consolidated account statement issued by NSDL/CDSL every month.

    The Stock Exchange, Mumbai is not in any manner answerable, responsible or liable to any person or persons for any acts of omission or commission, errors, mistakes and/or violation, actual or perceived, by us or our partners, agents, associates etc., of any of the Rules, Regulations, Bye-laws of the Stock Exchange, Mumbai, SEBI Act or any other laws in force from time to time. The Stock Exchange, Mumbai is not answerable, responsible or liable for any information on this Website or for any services rendered by our employees, our servants, and us. Please refer to BSE compliance for more details.

    Investors are requested to note that Stock broker NCO Securities and Share Broking Pvt Ltd (Firstock) permitted to receive/pay money from/to investor through designated banks accounts only named as client bank accounts. Stock broker NCO Securities and Share Broking Pvt Ltd (Firstock) is also required to disclose these client bank accounts to Stock Exchange. Hence, you are requested to use following client bank accounts only for the purpose of dealings in your trading account with us. The details of these client bank accounts are also displayed by Stock Exchanges on their website under “Know/ Locate your Stock Broker"

    Terms & Conditions Policies & Procedures Investor Grievance Privacy Policy Disclosure Investor Charter PMLA Policy Investor’s Attention SEBI - Investor website Investor Education & Awareness E-Voting NSE BSE CDSL KYC Status