General Support
Why did I receive a UPI collect request from Firstock that I didn’t raise?
I never called Firstock to place an order, why am I still charged call and trade charges?
When does cash settlement occur for short delivery, and how is it calculated?
What is a periodic call auction, and why are some stocks traded in this category?
What are the intraday leverage limits?
Why do sold stocks appear as negative positions and impact P&L on Firstock?
What is the settlement cycle in Firstock?
FAQ
NA GTT order is triggered when the set trigger price is reached, but the resulting limit order may not execute due to the following reasons:
- Price mismatch: The limit price may not match the market price. For better execution, set the buy limit price above the trigger price or the sell limit price below it.
- Pre-authorisation required: For accounts without POA/DDPI, GTT sell orders require CDSL TPIN authorisation.
- Insufficient funds: Your account may not have sufficient balance to place the order.
- Low market liquidity: There may be no buyers or sellers available at your specified limit price.
- Price band restriction: The limit price may fall outside the applicable daily price band.
Call and Trade charges of ₹50 + 18% GST may apply when Firstock squares off your intraday positions or takes other risk-management actions, such as due to a margin shortfall.
You can place orders through Firstock’s Call & Trade service at 080 4670 2050.
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Details:
- Available Monday to Friday, 9:00 AM to 6:00 PM, excluding trading holidays.
- An active DDPI or POA is required to place equity orders. Alternatively, you can complete the EDIS authorization yourself, and our team will guide you through the process.
- A charge of ₹50 + 18% GST applies to each new order, modification, or cancellation request.
- IPO and corporate action applications are not supported through Call & Trade.
Cash settlement occurs when the exchange is unable to buy shares through the auction to cover a short delivery. In such cases, the amount is credited to your trading account, typically on T+2. This is relatively uncommon in liquid stocks but can occur more frequently in illiquid stocks.
- The closeout amount generally depends on the security type:
- Most stocks: Higher of the auction-day settlement price + 20% or the highest traded price from T day to the auction date.
- Trade-for-Trade (T2T) securities: Higher of the highest price on T day across exchanges or T-day settlement price + 20%.
- Corporate action securities: Higher of the auction-day settlement price + 10% or the highest traded price during the applicable period.
- Bonds: The applicable closeout percentage depends on the bond's credit rating.
- Partial auction delivery: If only part of the required quantity is bought in the auction, the exchange determines the settlement using a Weighted Average Price (WAP).